Shipping & returns

Shipping

When your order is processed for delivery by courier, you will receive an email and also a text message if you have supplied a mobile number alerting you that your order has been processed and ready for collection by our courier DPD Local. On the day of delivery you will receive notification by the same method of your estimated one hour delivery time slot.

DELIVERY COSTS

All orders over £75 are delivered free to UK mainland addresses. All other areas such as ROI, Northern Ireland, Offshore, Scottish Highlands and Isles etc. will incur a delivery surcharge to cover the additional costs charged to us by the courier.

All orders under £75 will incur a subsidised shipping cost of £8.00 to UK mainland addresses. All other areas such as ROI, Northern Ireland, Offshore, Scottish Highlands and Isles etc. will incur a delivery surcharge to cover the additional costs charged to us by the courier.

Any orders under £80 that can be satisfied more cheaply by Royal Mail will be sent using that service and will be charged at £4.50.

Surcharge Postcodes

SCOTLAND: AB30-38, AB44-56, FK17-99, G83, HS1-9, IV1-28, IV30-56, IV63, KA27-28, KW1-17, PA20-49, PA60-78, PH18-26, PH30-44, PH49-50, ZE1-3

OFFSHORE: BT,GY, IM, JE, PO30-41, TR21-23

An accurate cost of shipping will be provided on the checkout page prior to going to the secure server to process the payment.

DELIVERY TIMES

All orders placed before 12:00 Monday to Friday for a UK delivery will under normal circumstances go out on a next working day delivery. With the exception of the following:

  • SCOTTISH HIGHLANDS & OFFSHORE: 2 days
  • SCOTTISH ISLES: and Other destinations: 2-5 days

Although we aim to get orders shipped in line with the above schedule it is not a guaranteed service. If delivery of your order is critical please contact us by phone or email after ordering and we will do our best to meet your requirements.